Turnover
- General Information.
- Sports betting and Turnover offers.
- How is the ratio between real money and bonus money calculated?
- What is the percentage of game contribution in the different categories?
- How do bonus offers or promotions with wagering requirements work?
- When you have an offer with a wagering requirement (Turnover) active.
Technical Information
Promotions
Betting
- What is a Free Bet?
- Safe Bets.
- What kind of promos and rewards are there?
- Why doesn't livestream work?
- Combined bet odds (bet builder).
- Why am I having problems with the gambling section in Internet Explorer?
Slots
Responsible Gaming Tools
- Self Exclusion.
- Yearly loss limit.
- I have been registered in the gambling access ban file of the Directorate General for the Regulation of Gambling (RGIAJ). How can I access my account again?
- How often can I increase my deposit limits?
- How can I increase/remove my deposit limits?
- What other responsible gaming tools are there?
Deposits & Withdrawals
- How do I request a withdrawal?
- Deposit & withdrawal amount limits.
- Deposit with Bizum.
- Why does the withdrawal to my MasterCard card fail?
- Do initiated deposits affect my deposit limit?
- Why can't I make a deposit using my card?
Gaming Account
- Account Statement
- How to register a new gaming account?
- How to verify my game account?
- How can I change my email address on my gaming account?
- Verifying email address.
- Verifying phone number.